TECHNOLOGY IVR Speech Recognition Surveys & Polls Customer Service Dealer/Store Locator Max-Builder Call Allocation/Routing Virtual ACD RLT Outbound Notification Automated Dialer Get Out the Vote VPD INDUSTRY EXPERIENCE Pharmaceutical IVR Retail IVR Direct Response IVR Healthcare IVR Collections IVR Government IVR Transportation IVR TV participation IVR Marketing IVR BPO IVR Human Resources IVR SERVICE Consulting Live Operators Hosted Services Professional Services THE COMPANY Values & Management Partners Press

Looking for an effective Virtual Automated Call Distributor (VACD) solution? Prosodie Interactive offers quality VACD services that will simplify and optimize the self-service and call routing experience for your valued customers. Our skill-based routing helps businesses like yours meet and exceed corporate goals.

Prosodie Interactive (VACD) offers a quality customer service experience every time. Our skill based routing directs calls to your most qualified and informed agents; whether they work at home or within a traditional contact center, allowing you to hand-pick the best agents in the industry without the limitations of location and time zones while providing 24x7 service to your clients. Our Virtual Automated Call Distributor (VACD) tool also provides an interface allowing you to remotely monitor the state of your agents and queues, add and manage agents and clients, retrieve reports and reporting data, and many other customizable functions. Our VACD solution acts as the primary interface for agent supervisors and contact
center managers to monitor and maintain the growth of your contact center operation.

• Aids in first call resolution
  
• Achieve better customer experience through quick & efficient call routing
• Handle peak periods & provide 24x7 service, ensure business continuity
  
• Instant contact through chatting
• Detailed scripting with branch navigation
• Reduce cost & increase efficiency
• Increase agent retention
• Flexibility for agents to pick up & drop shifts
• Minimize contact center overhead by reducing the need for traditional brick & mortar facilities
• Convenient call queuing and routing

• Inbound ACD functionalities
  + Seamlessly route calls to multiple contact centers & home-based agents
  + Calls to call centers can be connected using existing T1s (data or voice)
  + Calls to call centers can be connected using VoIP
  + Calls to remote agents can be connected via soft phones or TDM
  + VACD includes predictive dialer solution
• Skill Based Routing directs calls to the most qualified and informed agents
  + Ability to hand-pick the agents without the limitations of location and time zone,
  + Setup and installation for unlimited agents, unlimited agent scripting.
• Provides a remote interface to:
  + Monitor the state of the agents & queues
  + Add and manage agents & clients
  + Retrieve reports & reporting data
• Options
  + CTI integration to an order entry CRM = Screen pop (with ANI passing)
• Recording
  
  Download more on VACD