Prosodie Interactive cloud routing solutions allow you to take back control and eliminate the guesswork in campaign management. With Prosodie Interactive’s cloud routing solution you can demand precise real-time reports that increase your efficiency, and gives you the tools to make educated decisions. The embedded reports within our call routing solution allows your company to reallocate calls to the best performing contact centers in real-time to ensure your campaign is successful.
Our cloud routing technology offers an array of solutions providing an edge over the competition for any company with high traffic volume routed between multiple contact centers. Prosodie Interactive’s cloud routing features a comprehensive call routing platform, eliminating the problems that come with allocating calls to multiple call centers. Your company can also report and track key performance metrics across all campaign aspects including media data, call center results, fulfillment information, and customer service data. Reports are consolidated in an easy to use online dashboard that simplifies the complexity of managing the various components that are key to the success of your campaign.
- Access from any Internet browser for administration of your applications & reporting
- Web-based toolset to capture caller information
- Ability to record caller responses & transferred calls
- Powerful, customizable reporting tools, accessible via the Web
- Lead generation, dealer locator, surveys & shopping cart
- Ability to forward or transfer callers to live agents or utilize our hosted Virtual ACD solution
- High quality text-to-speech (English only) engine pre-integrated into the system
- Callers can select menus in English, Spanish & French
- Real-time XML interface to exchange data during live calls
- Members of DRMA
- Members of Electronic Retailers Association
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