Presenting the next generation of Automated Voice Messaging - an application that incorporates speech and simulates a live collector interaction with the ability to complete a promise to pay and take payments. Prosodie Interactive’s Automated Collections Agent solution (ACA) is proven to be most effective throughout the various stages of collecting. With the ability to handle more volume and penetrate lists quickly your business will be able to collect before the account transitions into a later stage of collections where it is more difficult to retrieve payment and becomes more costly.
The Prosodie Interactive solution launches outbound calls and uses call signal detection to determine whether a live person or an answering machine answered. If a live person is determined our call flow can: authenticate the debtor, request promise-to-pay, take a payment, or transfer to a live agent. When an answering machine is detected our solution can leave a message, hang up or schedule a call at a later time.
Interactive Voice Response