We believe in the importance of the “human touch” on the web. As more non-technology-savvy people are purchasing online. The integration of eCommerce Web sites and Call Centers is an IT project that can be as complex as the launch of the Web site itself. Prosodie Commerce is standard with a pre-integrated CRM and Order Entry module that will cover small to medium size businesses.

Our CRM module allows support both by web created accounts and catalog customers; each kind of profile can be viewed and modified upon request. We ensure multi-channel consistency between web-stores and catalogs through the usage of a native order entry module. A Call center agent can browse the web-store on behalf of the customer and view the same products and promotions. You will be in control of business and operations with our numerous sales and tasks-related reports.