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Statistically 25% of cliental leave a business annually because of the customer service. Prosodie Interactive surveys and polls give insight by gathering and analyzing real-time data from customers, employees and partners to ensure a better experience leading to higher retention and a lower bottom line.

Through inbound on-demand IVR and proactive automated outbound dialing your consumer feedback is collected and stored for QoS assessments. Prosodie Interactive’s automated surveys enable your clients the ability to implement a comment collection solution which provides feedback from customers subsequent to their experience. Proactive surveying permits our clients the ability to attain critical business intelligence while the occurrence is still fresh in the customer’s mind. As the surveys are interactive, Prosodie Interactive can set "frustration thresholds" which can transfer the call to a manager if an undesirable response or survey is submitted.

The acquired data provides our clients valuable information to establish an action plan for improving service, training, and coaching to exceed their customer’s expectations. Prosodie Interactive’s real-time reports flag survey responses which require immediate action. These reports enable your clients the ability to improve QoS, and intercept unhappy customers turning them into satisfied customers.

• Automated, statistical data gathering solution
• Proactive solution to reduce churn & improve service quality
• Costs significantly less than human surveying
• More effective than paper based surveys
• Provides insight to your customer’s perceptions of your services

• Inbound on-demand / Outbound proactive survey
• Analytical solution which gathers quality of service (QoS) business intelligence
• Your consumer’s experience feedback is compiled & stored for quality of service
• Supports touch tone & speech recognition
• Data collection & real-time reporting
  
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