Prosodie Interactive offers front-to-back-end, virtual office and virtual call center solutions. Robust Predictive Dialing platforms; skills-based routing; silent monitoring and recording; call scripting design, application development, and system integration capabilities allow us to better serve you.
With Proactive Notification the contact center manager keeps costs down and service levels up. Customers are kept informed, so that information reaches them before they call the contact center; providing a higher level of customer satisfaction while reducing inbound call related costs.
Proactive Voice Alerts & Notifications offer the enterprise customer an automated communication channel for which to deliver time sensitive, critical notification messages via multiple devices. With proactive alerting customer inbound call inquiries are reduced, while greater customer satisfaction is achieved. Proactive notification may be easily integrated with CRM applications for triggered event notifications. Click Here.
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