Infocast Proactive Notifications has gained traction as a cost-conscious way to strengthen service levels across many industries. Today industries such as airlines, utilities, insurance companies, banks, logistics and many more greatly rely on Proactive Notification as a customer service solution.
Prosodie Interactive’s Infocast Proactive Notification is a system specifically designed to implement an automated outbound calling program and deliver voice communications to individuals and voice mail systems. With Proactive Notification time sensitive, critical messages to customers are rapidly delivered via the Prosodie Interactive platform at a fraction of the costs of traditional operations.
Through integration with a customer’s CRM system Prosodie Interactive’s Infocast Proactive Notification platform disseminates information to the customer’s customer without the manual operation of a contact center agent. Based on system generated event triggers or predetermined methodologies the end customer is reached with pre-recorded audio scripts or text message deliveries. The message may be personalized with customer-specific details, and with interactive communication options such as speech or touch tone.
Proactive outbound communication permits the contact center to transforms itself from reactive to proactive; providing efficiency which allows agents to focus on sales, revenue generating activities, and premier customer service.
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