The Prosodie Interactive Dealer/Store Locator simplifies the way that customers find locations through an automated IVR directory. Our application helps to increase the customer’s satisfaction and helps to lower operator cost.

Customers call into an 800 number, our IVR system prompts them to choose from a menu selection of product or services as well as their zip code and name. Data is recorded on a voice capture unit. An IVR finds the nearest dealership and automatically transfers the call. The call is received at the dealership; the IVR unit provides a whisper message to identify the source of the call, the make and model of interest, and the caller's name

Product Features

• Pre-employment applications
• Automated answering
• Customer and employee surveys
• Order status entry
• Real-time credit card processing
• Dealer/retail outlet locator
• Fraud controls
• Voice recognition
• Third-party verification
• Cross-sell, up-sell programs
• Lead generation
• Sweepstakes, loyalty and content programs
• Per-second billing

Service Benefits

• Proven delivery accuracy of client to location
• Callers can search by telephone number, zip code, product type or any other combination.
• Quick deployment with minimal upfront costs.
• Combines survey features to gain market intelligence.
• Provide sale promotions and new product announcements instantly.
• Transfer directly to the store/location at a fraction of other locator costs
• Provide driving directions to build store traffic