Prosodie Interactive’s Packaged IVR is a new platform solution consisting of modules that provide the flexibility, scalability and reliability to rapidly deploy your Interactive Voice Response applications.
Features | Benefits | |||
Web Interface | Access from any Internet browser for administration of your applications and reporting. | |||
Transcriptions and/or NACSZ | Web-based toolset for third-party transcription and automated ANI reverse lookup to capture caller information on all of your callers. | |||
Call Recording | Ability to record caller responses and transferred calls. | |||
Premium Reporting | Powerful reporting package accessible on the Web with custom reporting available. | |||
Standard Modules | Lead generation, dealer locator, surveys, and shopping cart | |||
Live Transfers | Ability to forward or transfer callers to live agents or utilize our hosted Virtual ACD. | |||
Text-To-Speech | High quality text-to-speech (English only) engine pre-integrated into the system. | |||
Multiple Languages | Callers can select menus in English, Spanish and French. | |||
Data Interfaces | Real-time XML interface to exchange data during live calls, so you can make use of your customer intelligence |
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