Prosodie Interactive utilizes a technology, Release Link Transfer (RLT), instead of the more commonly used bridging method to transfer calls from the IVR front-end to your store, Call/Contact Center live agents or other destinations. RLT treats each transferred call as a continuation of the original incoming call, or just one call. Bridging on the other hand, treats the transferred calls as a second concurrent call and continues to ‘occupy’ IVR resources.
The difference in cost to you is significant. Prosodie Interactive’s RLT method saves our customers on average over 40% and you sacrifice nothing when it comes to store/dealer locator features. You can keep the same features and functions of your existing
Custom reporting for billing to each location Calendar month billing of IVR RLT billing by the 15th of each month for the previous month activity on a per second basis. State of the Art IVR platform with maximum redundancy and zero platform down time in the last six years. Dramatically reduces Telco costs of providing service Experienced IVR team that that provides the best service in the industry. Custom IVR development to help the organization achieve their communication goals and provide better service. Custom reporting to ensure all activity is monitored efficiently.
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