Prosodie Interactive’s survey application is an analytical solution which offers the vertical market a communication medium for which to gather quality of service (QoS) business intelligence.
Through inbound on-demand Interactive Voice Response (IVR) and proactive automated outbound dialing your consumer or workforce feedback is collected and stored for QoS assessments.
With proactive surveying potential problems are addressed before they get worse. Prosodie Interactive’s automated survey senable our clients the ability to implement a comments collection solution which provides feedback from customers subsequent totheir experience. Whether the experience was positive ornegative; proactive surveying permits our clients the ability toattain critical business intelligence while the occurrence is still fresh in the customer’s mind.
The acquired data provides our clients valuable information to establish an action plan for improving service, training, and coaching to exceed their customer’s expectations. Prosodie Interactive’s real-time reports flag survey responses which require immediate action. These reports enable our clients the ability to improve QoS, and intercept unhappy customers.
With Prosodie Interactive as your business partner there’s no investing on in-house resources and technology. Prosodie Interactive provides the expertise, security, and cutting edge technology to service you via a hosted/managed environment. We offer a reliable 24/7 fully redundant network, as well as a highly trained professional services organization. Our expertise and best practice methodologies provide you with proven results from high participation, low bias surveys at significantly lower costs than human surveying.
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