Turn-key IVR transcription solutions for a fraction of the cost of alternative solutions.
Prosodie Interactive IVR-based transcription services records client messages and matches Automatic Number Identification (ANI) against a national directory of more than 150 million records enabling you to capture pertinent contact information including: name, address, telephone number, city, state and zip . This service also captures any other open-ended responses such as emails, addresses, caller comments etc. Our transcription service offers the convenience of an administrator Web-tool
Product Features
- Hosted IVR solution with data append using reverse lookup
- Check our appended data against any client supplied database
- Custom and standard transcription activity reports
- Dedicated pool of professional transcribers available or use your own staff
- Web-tool allows you the option to transcribe the audio files from anywhere
- Multiple delivery methods such as FTP or XML
- U.S. Postal Services CASS Certified Software automatically corrects misspelled street addresses, cities, etc.
Service Benefits
- Hosted service in shared environment allowing higher economy of scale, hence cost reduction
- Turnkey telephony service supported by digital recording equipment
- Historical data compiled by Prosodie Interactive
- Capture pertinent contact information 24 / 7
- High degree of accuracy
- Caller confidentiality
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